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Frequently Asked Questions: ZSD's Webmail Services
1. Which webmail server should I use?
- ZSD has two e-mail servers. One traditional one hosted at ZSD's point of presence in Claremont, Cape Town. We have a second e-mail server hosted in the USA. Each e-mail server has its own dedicated Webmail server. In addition to these two servers we support many in-house e-mail servers located in client premises. All of these servers also have their own Webmail services. The correct webmail server to use can be determined by the POP3 server that your e-mail program uses:
POP Server |
Webmail Server |
pop3.zsd.co.za |
|
pop3.zsdmail.com |
|
clientname.zslic.com |
|
clientname.zls.co.za |
2. I know there is e-mail in my account but when I log in I don't see any messages?
- You may be logged into the wrong server. Please refer to the question above.
3. When I send out messages, they are sent from an address like username@zsd.co.za. I have my own domain with a personalized e-mail address. Can I use this address instead?
- You can change your outgoing e-mail address by changing your personal settings. Go to "personal settings" and then "identities" and change your e-mail address as required. Then save your preferences. Note you only have to do this once.
4. Why the new and the old webmail servers?
- We have two webmail services, both can be used interchangeably. But note, if you set up preferences, address books etc under one service, they are not copied over to the other.
- Our new webmail service uses the latest "Ajax" web technology to provide a user friendly interface for those who prefer to use a web interface for e-mail instead of a conventional e-mail program on their own computer.
- Our old webmail service is a very robust stable platform. It is designed to provide a means of getting access to your mail when other means don't work as required. It can be useful in situations like these:
- Your own e-mail client won't download your e-mail due to software problem like a bug or antivirus program problem.
- You are working on a very slow link.
- You are working on a borrowed computer which has a buggy web browser.
- You are working on a PDA or cell phone which has limited browser capability.