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← Revision 30 as of 2018-11-14 14:56:01 ⇥
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| 1. Which webmail server should I use? | |
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| ZSD has two e-mail servers. One traditional one hosted at ZSD's point of presence in Claremont, Cape Town. We have a second e-mail server hosted in the USA. Each e-mail server has its own dedicated Webmail server. In addition to these two servers we support many in-house e-mail servers located in client premises. All of these servers also have their own Webmail services. The correct webmail server to use can be determined by the POP3 server that your e-mail program uses: | <<TableOfContents>> === Which webmail server should I use? === ZSD has two e-mail servers. One traditional one hosted at ZSD's point of presence in Claremont, Cape Town. We have a second e-mail server "cloud" hosted in a remote co-location center. Each e-mail server has its own dedicated Webmail server. In addition to these two servers we support many in-house e-mail servers located in client premises. All of these servers also have their own Webmail services. The correct webmail server to use can be determined by the POP3 server that your e-mail program uses: |
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| 2. I know there is e-mail in my account but when I log in I don't see any messages? | === I don't see any messages? === |
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| You may be logged into the wrong server. Please refer to the question above. | I know there is e-mail in my account but when I log in I don't see any messages? You may be logged into the wrong server. Please refer to the question above. |
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| 3. When I send out messages, they are sent from an address like [[username@zsd.co.za]]. I have my own domain with a personalized e-mail address. Can I use this address instead? | === My messages are sent from the wrong address? === |
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| You can change your outgoing e-mail address by changing your personal settings. Go to "personal settings" and then "identities" and change your e-mail address as required. Then save your preferences. Note you only have to do this once. | When I send out messages, they are sent from an address like "username@zsd.co.za". I have my own domain with a personalized e-mail address. Can I use this address instead? |
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| 4. Why the new and the old webmail servers? | You can change your outgoing e-mail address by changing your personal settings. * Log into webmail using your own e-mail username and password. * Click on the "settings" icon * Click on the "identities" tab * Click on the incorrect e-mail address in the list. Update the settings to your preferred, valid e-mail address. * Note you can create multiple identities, with different addresses, and select one as the default for sending e-mail. * Note you can only use valid e-mail addresses or aliases that are delivered into your e-mail box. Other random or foreign addresses are likely to get blocked by spam filters. |
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| We have two webmail services, both can be used interchangeably. But note, if you set up preferences, address books etc under one service, they are not copied over to the other. | === What happened to the "webmail-old" servers? === |
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| * Our new webmail service uses the latest "Ajax" web technology to provide a user friendly interface for those who prefer to use a web interface for e-mail instead of a conventional e-mail program on their own computer. * Our old webmail service is a very robust stable platform. It is designed to provide a means of getting access to your mail when other means don't work as required. It can be useful in situations like these: * Your own e-mail client won't download your e-mail due to software problem like a bug or antivirus program problem. * You are working on a very slow link. * You are working on a borrowed computer which has a buggy web browser. * You are working on a PDA or cell phone which has limited browser capability. |
We used to have two webmail services which could be used interchangeably. The "old" server software has now been retired as it is not fully supported and does not have the functionality or user friendliness of the new software. Links to "webmail-old" will now route you to the new server. Browsers which support the new webmail software have become ubiquitous and ones which cannot support the new interface will not work on many other applications, like internet banking etc, so they are likely to have been upgraded already. |
Frequently Asked Questions: ZSD's Webmail Services
Contents
Which webmail server should I use?
ZSD has two e-mail servers. One traditional one hosted at ZSD's point of presence in Claremont, Cape Town. We have a second e-mail server "cloud" hosted in a remote co-location center. Each e-mail server has its own dedicated Webmail server. In addition to these two servers we support many in-house e-mail servers located in client premises. All of these servers also have their own Webmail services. The correct webmail server to use can be determined by the POP3 server that your e-mail program uses:
POP Server |
Webmail Server |
pop3.zsd.co.za |
|
pop3.zsdmail.com |
|
clientname.zslic.com |
|
clientname.zls.co.za |
I don't see any messages?
I know there is e-mail in my account but when I log in I don't see any messages? You may be logged into the wrong server. Please refer to the question above.
My messages are sent from the wrong address?
When I send out messages, they are sent from an address like "username@zsd.co.za". I have my own domain with a personalized e-mail address. Can I use this address instead?
You can change your outgoing e-mail address by changing your personal settings.
- Log into webmail using your own e-mail username and password.
- Click on the "settings" icon
- Click on the "identities" tab
- Click on the incorrect e-mail address in the list. Update the settings to your preferred, valid e-mail address.
- Note you can create multiple identities, with different addresses, and select one as the default for sending e-mail.
- Note you can only use valid e-mail addresses or aliases that are delivered into your e-mail box. Other random or foreign addresses are likely to get blocked by spam filters.
What happened to the "webmail-old" servers?
We used to have two webmail services which could be used interchangeably. The "old" server software has now been retired as it is not fully supported and does not have the functionality or user friendliness of the new software. Links to "webmail-old" will now route you to the new server. Browsers which support the new webmail software have become ubiquitous and ones which cannot support the new interface will not work on many other applications, like internet banking etc, so they are likely to have been upgraded already.